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Great New Blog – Pernicious Critters

One of my co-workers who also happens to be a great guy has entered the world of blogging :D  I’ll stick with his screen name while writing about him – he goes by Digitarii.  While he describes many of my ideas as “apocalyptic” and wears a concerned look any time I say “I’ve been thinking…” I have to say he really has his stuff together.  He is a Veteran of the United States Armed Forces, a top-notch tech, and hey, I’m still in one piece :P

His new blog is Pernicious Critters and one of the first posts is Are you [BLEEP]ing kidding me??? You really should click the link read the whole thing :wink:

Are you [BLEEP]ing kidding me???

Sometimes, being a customer support technician really sucks. Occasionally, the customer is polite, courteous, and helpful. Sometimes they are just off the wall nucking futs. And sometimes, they are actively hostile and abusive. Those are usually the worst. Today, however, I had a blast of what I call “unholy glee” when dealing with one of these individuals. Here’s how the discussion went:

TS: “Thank you for calling Tech Support, how can I help you?”

IC(INCOMING CALL): “We’re having problems with our email and you need to fix it right now!”

[I gather contact info and account info to open the ticket and then continue]

TS: “What problem are you having sir?”

IC: “We aren’t receiving emails at all. I have forwards to my att account in place and I haven’t seen any emails in days. You people have to fix this right now, you’re costing me thousands of dollars every minute!”

Yes, this is what we deal with on a daily basis.  I don’t want to ruin the ending for you, but this case (like many) was caused by something completely out of our comany’s control.  That’s right – the customer goofed up here.

I’ve added Pernicious Critters to my blogroll and my subscription list – you might want to do likewise :)

Welcome to the blogging world Digitarii 8)

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